Windows 10 · May 14, 2020 0

Ask New workstation user forgot password – cannot reset Windows 10

Windows 10 Trouble : New workstation user forgot password – cannot reset
Error Trouble : Last week we installed a new workstation with a single user who is also an administrator.The user put in a password and set it up, but forgot to write it down, so when he came in today he is locked out.So we need to reset the device, how is that done please? The method I found elsewhere on this bulletin board (shift+restart) did not work, it just returned the user to the sig-in screen.

User : Falaise
Question : New workstation user forgot password – cannot reset
Update : Last reply May 7, 2021
Solved : David-M.
Views : 32 views
Answer : 3 replies

How to Fix New workstation user forgot password – cannot reset on Windows 10?

  1. Hi Falaise,
    I’m David, an Independent Advisor, here to help you.

    You need to press and hold the “SHIFT” key while selecting “Restart” on the Windows sign-in screen to access the recovery environment and reset Windows.

    If this method is not working, you can use installation media to reset Windows.
    If you don’t have one, create using the media creation tool. Access the link below and click on “Download tool now”.
    https://www.microsoft.com/software-download/win…
    Run the tool on a functional computer and select “Create installation media for another computer”.
    You can create the installation media on an empty USB flash drive with at least 8GB.

    With the installation media, do the following:
    1. Start the computer using the installation media;
    2. Choose your language, select “Next”, and click “Repair your computer”;
    3. On the Choose an option screen, select “Troubleshoot > Reset this PC”, and then follow the on-screen instructions.

    I hope this helps. Feel free to ask back any questions.

  2. In reply to David-M.’s post on May 6, 2021

    Hello David, I tried all that, but the process always returned me somewhere which requested the forgotten password.

    As the device is quite new, and the data on it all on OneDrive, we decided to reset it to factory state and start again.

    Thank you for your input.

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  3. Hi Falaise,

    Did you create installation media as instructed?
    When starting the computer with the installation media connected, is the Windows installation screen not displayed?

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