Windows 10 Trouble : Windows 10 activation error
Error Trouble : I’ve purchased new HP laptop with preinstalled Windows10 and Office Home&Student.I cannot activate the Windows 10. Error as below when I run the troubleshooting:I dont have the product key and also dont know how to locate them.Kindly please help me.Thanks
User : HanizaAbdul Rahman
Question : Windows 10 activation error
Update : Last reply June 15, 2021
Solved : Kevin Bart.
Views : 19 views
Answer : 3 replies
How to Fix Windows 10 activation error on Windows 10?
- Hi HanizaAbdul-
I’m Kevin B. Independent Advisor and a Windows user like you. I do apologize for the inconvenience, let me help you sort things out.
Activation depends on what type of license you have:
If it came preinstalled with the computer, that is called an OEM version. For an OEM license, the license remove as soon as Motherboard is not working. So basically,it is non-transferable. If that is the case you need to get a new license.
If its the free upgrade from a retail store,it is transferable to a new computer or motherboard.
If its the free upgrade from a OEM preinstalled Windows license, it is NOT transferable to a new computer or motherboard.
However, this is not same for retail licenses.
Example: You purchased the license through Microsoft store. That does carry transfer rights.
To activate your Windows:
Run the activation troubleshooter on the new device using the below steps:
Go to Settings>Update and security>Activation and run the troubleshooter. and select I recently changed hardware on this device.
You may also refer on this link about Activation process of your Windows:
Please do let me know what will happen. Hope this will help and have a blessed day!
- In reply to Kevin Bart.’s post on June 14, 2021
Thanks for your help.
I purchase this brand new HP laptop preinstalled with Windows 10 Home Single Language and Office Home&Student
I ran the troubleshoot and below popup appeared:
Then I click the upgrade link.. below pop up appeared
KIndly pls assist ya.
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- Hi HanizaAbdul –
Thanks for the response and the screenshot provided.
It appears that windows is able to detect the digital license associated to your windows however if can’t use it to re-activate windows.
Are there any recent changes made on the computer before the issue started?
Kindly run a system file checker to verify the integrity of windows system files on your computer making sure that there are no corrupted files on your windows.
Perform SFC Scan and Repair Windows Image
-This process will perform scan for any corrupted system files or integrity violation and will attempt to repair it along with the Windows Image.
1. Open command prompt with administrator access
2. Type each command below and wait until scan is completed.
DISM /Online /Cleanup-Image /CheckHealth
DISM /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth
Quick note: While the command is running, it’s expected to see the process stuck at 20 or 40 percent. After a few minutes, the process will complete successfully.
Once you complete the steps, the Deployment Image Servicing and Management tool will connect to the Windows Update servers to download and replace any damaged files in the local image for Windows 10 as necessary.
3. Close the command prompt.
After the scan completes, run the activation troubleshooter again by following the steps on the link below:
Using the Activation troubleshooter
If the above method did not resolve the issue, kindly perform in-place repair on your computer
In-place repair/upgrade or repair reinstall is a process of re-installing Windows without touching any of your applications or personal files. In this way if there’s any data corruption, damaged system files or missing system files on your computer, this repair will fix or repair them.
To start we need to download an ISO file of Windows 10 and save it to your computer. Please follow the instruction on the link below to create an ISO file
After the ISO is created, follow the instructions on the link below created by PaulSey, Microsoft Agent, on how to perform repair install on your computer.
This process will take some time to complete so you need to be very patient in waiting until the process completes. Once done , restart your computer and check if the issue is resolved.
Windows 10 activation error fixed Laptop Windows 10 | Resolve Windows 10 activation error PC Windows 10