Windows 10 · May 17, 2021 0

Help windows 10pro never downloaded to my machine Windows 10

Windows 10 Trouble : windows 10pro never downloaded to my machine
Error Trouble : windows 10 pro never updated to my system i finally got a hold of a rep but call was dropped and he never recalled.. i purchased from Microsoft store no key or anything.. i just want a refund if you cant give me a link to download so i can update my system my case number is 1025633505

User : TriciaShelton
Question : windows 10pro never downloaded to my machine
Update : Last reply July 25, 2021
Solved : Kevin Bart.
Views : 9 views
Answer : 3 replies

How to Fix windows 10pro never downloaded to my machine on Windows 10?

  1. Hi TriciaShelton-

    I’m Kevin B. Independent Advisor and a Windows user like you. I do apologize for the inconvenience, let me help you sort things out.

    Does your purchased is successful and there is a deduction on your account?
    What happened when you upgrade? Are you receiving error message?

    Please do let me know some information. Have a blessed day!

    Thanks,
    Kevin B.
    Independent Advisor

  2. In reply to Kevin Bart.’s post on July 24, 2021

    yes has cleared my bank. there was a windows technician trying to resolve the issue however due to my home network connection he hung up and said he would call thirty minutes later.. he also verified my purchase.. well about an hour later he called i tried to answer my phone but the call did not go thru for some reason..When he was on my computer the first time, i did notice he was having trouble getting to recognize a key he found somewhere in a black screen.. when he was able to remote to my machine. he updated a bunch of stuff so i waited for all that to complete.. i screenshot the key he had up but when i tried to enter it i got the same message he did.. im just afraid now i wasted $99 and i will never have windows pro on my new machine. im not going to buy it twice my other machine already has it i only need it for this one

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  3. Hi TriciaShelton-

    Thank you for your detailed response. Kindly follow the steps provided by Volunteer Moderator Andre Da Costa on this link:

    https://answers.microsoft.com/en-us/windows/for…

    Once you enter the generic product key and activate it should proceed with the process automatically.

    If you the Windows is still not activated kindly run activation troubleshooter on settings > update and security > activation > run activation troubleshooter.

    Please do let me know what will happen. Hope this will help and have a blessed day!

    Thanks,
    Kevin B.
    Independent Advisor

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